Network/Applications Support Specialist for the Mass. Legal Services Central Technology System
Job Function: The Network/Applications Support Specialist primary function is to perform network administration and provide application support to remote end users using a core set of applications via Citrix as well as some onsite end user support.
Duties and Responsibilities:
Network
· Backing up all file server information.
· Maintaining proper backup-tape library.
· Administrative setup and maintenance of the Central Server e-mail groups.
· Add, Change and Delete/Disable user accounts across the enterprise (AD, Exchange, Legal Files, Citrix, and Postini).
· Maintaining documentation and procedures for all functions within the Network/Applications Support Specialist area.
· Troubleshoot printer issues.
· Troubleshoot various handheld devices (Blackberry/Palm).
· Troubleshoot remote user connectivity issues.
· Support users with Legal Files issues, problems and requests.
· Ability to troubleshoot hardware/software issues to resolve problems: Office 2003 (Word, Excel, Access, PowerPoint, and Outlook), Esquire Suite, HotDocs, Legal Files, EAS, Cross Words, etc.
· Creation and troubleshooting of Legal Files and iCreate templates.
· Understanding/experience with Crystal Reports.
· Understanding/experience with relational databases such as MS SQL Server.
Additional responsibilities:
· Assist help desk staff in correction of network/application problems and issues.
· Assist with operating system patches, application software upgrades and new software package installations.
· Provide support/assistance to the Help Desk and Trainers as needed.
· Ability to create and maintain user documentation.
· Ability to travel to remote offices within Massachusetts.
· Availability during off-hours to assist with IT emergencies, upgrades and new installations as needed.
· 2 to 4 years related applications/networking experience.
· Legal Services / Law Firm experience preferred.
Apply by submitting a complete resume and cover letter no later than Sunday, June 24th, to MLAC Network/Apps Support, Attn: IT Dept., 11 Beacon Street, Suite 820, Boston, Massachusetts 02108; by email to jhellgren@mlac.org; or by fax to 617.367.8815. For additional information contact Karyn Telfer (ktelfer@mlac.org).
|
